Return Policy

Avinja Bio Technologies Return Policy

Thank you for choosing Bio Technologies. We are committed to providing quality products and services to our customers. If for any reason, you are not completely satisfied with your purchase, our return policy is as follows:

Return Period: Customers have seven (7) days from the date of receipt to request a return. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide any receipts or proof of purchase.

Requesting a Return: If you wish to return an item, contact our customer service team within the seven-day period via email or our website’s contact form. Include your order number, the item(s) you wish to return, and the reason for the return.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert email address] within the seven-day period.

Exceptions: Some types of goods are exempt from being returned for a refund. This may include but is not limited to, perishable goods, personalised items, or health and personal care items. Please refer to the specific product page for any exceptions.

Please note: This return policy applies only to purchases made on our website. Items purchased through third-party retailers must be returned to the original point of purchase and are subject to the retailer’s return policy.

If you have any questions about our return policy, feel free to contact our customer service team. We are here to help.

Thank you for shopping with Avinja Bio Technologies. We appreciate you!